Problem

Ninety-three new financial coach positions just opened at CFPB and all their training had to be completed within one week. Each financial coach needed to understand CFPB’s methodology, be prepared for self-directed operation, and know how to establish connections to build a foundation.

Solution

BLS created an entire training program that included an instructor led course and a self-directed e-learning course about ethics. The e-learning course created opportunities to be self-directed and included reflective questions to show the complexity of ethics.